What was Deck Tech's CEO thinking when he hit the send button on this email? Let us know with your comments and tweets. Send us tweets to @deck_expert. Post on our wall at www.Facebook.com/deckexpert. You can also comment here too.
An HOA I'm working with requested bids from several firms locally for deck work. I met with them and have done as they asked, bid two decks for coatings and flashings. The HOA requested a bid from DeckTech, who came out and looked at the job and promptly began telling the HOA how they were going to do the job...the HOA Board rep asked for a bid and this is the email that they got back from Ron McKenna, CEO of DeckTech.
Now I know that sometimes clients can be difficult and sometimes don't know what they really need, but this HOA BOD rep is a contractor themselves. The discussion I had with the client showed they are planning and working through a priority list of water intrusion issues that is being done as money allows.
From: Ron McKenna <rmckenna@decktech.org>
Date: Fri, Jun 15, 2012 at 2:41 PM
(Client names not shown to protect their identity)
XXXXXX,
First of all I have not been to site twice for XXXX, so you need recheck your facts! I also only left XXXXX one message yesterday, so again your facts are clouded! Secondly the Association is a CLUSTER and your ignorant request is exactly why Board & Association is in the position of having nothing but Shotty work completed with no intension by Contractors to warrant any of it. I am here to tell ya , you deserve exactly what you are paying for at this Association because you ignore the Experts in the Industry and take the dummy approach.
Good luck when membership sues you for squandering their monies! Ug! A little intelligence goes a long way, I suggest you listen more to Professionals in their respected trades. Hum, what is it you do for a living?
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