Wednesday, January 30, 2008

My email to info@merkrete about their warranties

A copy of my as yet unanswered email to Mer-Kote is below;

Mer-Kote has re-written their warranty program, a big but subtle change is the requirement that a "authorized installer" has to do the resealing according to the warranty issued originally. It used to say the original applicator had to do the work-thereby guaranteeing that applicator residual income for years to come...

There's also a specific mention of the warranty not being fitted in to the Magnuson-Moss act. Very interesting.

HOA's with an old warranty need to speak out and get on Mer-Kote-are you know free to use who you choose to use? Send Mer-Kote and email!

Hello,

I saw the newly written warranties on the website; I wondered if the new warranties have the effect of changing the terms on older versions where the original applicator had to reseal the decks on a certain schedule. The new warranty now says “an authorized applicator” has to do so, which would allow competitive bidding to occur.

Are old warranty jobs now free to competitively bid their resealing work so long as it is on the schedule listed in their warranty?

Thanks, Bill Leys

Waterproofdeckcoatingadvice.com

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